Terms of Service

The terms that apply to your order

Last updated: 2 September 2026

1. About us

These terms apply to your use of happytimesbd.com and to orders you place with us.

Happy Time, Chachra Checkpost, Jessore, Bangladesh 7400. Email happytime1784@gmail.com, WhatsApp +880 1340-749497.

By using this website or placing an order, you agree to these terms.

2. Using this website

You may use this website to browse our products, read our information and place orders. Please do not use it to break the law, to interfere with the site or its security, to send harmful code, or to collect data from it by automated means without our permission.

3. Product information

We describe our products as accurately as we can. Colours can look different on different screens, and printed and handmade items can vary slightly. Where we have not confirmed a specification, we do not state one. If something is important to your decision, ask us before ordering.

4. Prices

Prices are shown in Bangladeshi Taka. Delivery charges are shown separately: inside Dhaka 100 BDT, outside Dhaka 140 BDT. We may change prices at any time, but a change will not affect an order we have already accepted.

5. Orders and acceptance

Placing an order is an offer to buy. Your order is accepted when we confirm it. We may decline or cancel an order — for example if an item is unavailable, if the delivery details are incomplete or unreachable, or if we reasonably suspect misuse or fraud. If that happens we will tell you.

6. Payment

Cash on delivery is available across Bangladesh — you pay the delivery person when you receive your parcel.

If you prefer, you can pay in advance by bKash Send Money where that has been arranged with us. For pre-orders, an advance payment may be required.

7. Delivery

All parcels are dispatched from Jessore. How long delivery takes depends on your area and on the courier, so we do not promise a fixed number of days.

Please give a correct and reachable phone number and a complete address. If a parcel cannot be delivered because the details are wrong or you cannot be reached, we will contact you to arrange what happens next.

8. Changing or cancelling an order

You can change your address, phone number or the products in your order up until the parcel is dispatched. After dispatch, these changes are no longer possible.

If you change your mind, that must be decided in front of the delivery person when the parcel arrives.

9. Wrong, damaged, missing or defective items

If there is a problem with your parcel, tell us within 24 hours of delivery by WhatsApp, Messenger or email. Where the damage is obvious from the outside, please check the parcel in front of the delivery person.

To help us resolve it, we may ask for the phone number used for the order, clear photos of the product, photos of the parcel, packaging or courier label where relevant, or a short video for a defective or dried-out marker or where the damage is not clear from photos. We will not ask for more evidence than the situation needs.

• Wrong product — we send the correct one, the wrong item is returned, and Happy Time covers the extra delivery cost.
• Missing item — we resend it at our cost; if that is not possible we agree an alternative or a refund with you. We will not force a substitute on you.
• Damaged item — if it is unusable or the damage is major, you get a replacement or a refund. Minor cosmetic damage is resolved proportionately after we review it.
• Defective or dry marker — we replace the affected marker or shade. A full set is replaced only where the whole set is affected.
• Courier damage — where it is obvious, check in front of the delivery person; otherwise the 24-hour rule applies. Once verified, you get a replacement or a refund.

Happy Time bears the cost in verified cases.

10. Intellectual property

The designs, illustrations, text, photographs and other content on this website and in our products belong to Happy Time or to our licensors. Our coloring books are for your personal use. Please do not copy, reproduce, resell or distribute our designs or content commercially without our written permission.

11. Limitation of liability

We take care to describe and deliver our products properly. To the extent permitted by law, Happy Time is not liable for indirect or consequential loss arising from the use of this website or our products. Nothing in these terms limits any right you have under Bangladeshi consumer law, and nothing here limits liability that cannot lawfully be limited.

12. Changes to these terms

We may update these terms. The date at the top shows when they were last changed. The version on this page at the time you place an order is the one that applies to that order.

13. Contact

Happy Time, Chachra Checkpost, Jessore, Bangladesh 7400. Email happytime1784@gmail.com, WhatsApp +880 1340-749497.

See also our Privacy Policy and Data Deletion pages.