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Home · Privacy Policy

Privacy Policy

How we handle your information

Last updated: 2 September 2026

1. Who we are

Happy Time sells coloring books, markers and related accessories to customers in Bangladesh.

2. Information we collect

We only collect what we need to sell, deliver and support our products.

When you place an order: your name, your phone number, your delivery address, the district or area information you give us for delivery, the details of your order, and payment confirmation or reference information where a payment method that produces one is used.

When you contact us: the messages you send us on Messenger, WhatsApp or email and our replies, and Messenger platform identifiers such as the page-scoped ID (PSID) that Meta assigns so we can tell conversations apart and reply to the right person.

When you use our website: the information needed to operate the site and process an order you submit.

We do not ask for your national ID number, bank account number, card number or password. Please do not send these to us.

3. Why we use your information

  • To take, process, pack and deliver your order
  • To contact you about your order
  • To answer questions on Messenger, WhatsApp and email
  • To keep a record of your orders so we can help you later
  • To resolve problems with wrong, damaged, missing or defective items
  • To protect our business against fraud and misuse, and to keep our systems working
  • To improve our customer service, including the automated replies we use on Messenger

We do not sell your personal information to anyone.

4. Google user data and Google APIs

Happy Time uses Google Sheets to store and manage our own authorised business records — specifically our customer-support conversation logs and our order records.

Our access to Google Drive is used only as far as needed to locate and manage the specific Google Sheets files that our own automation writes to. We do not read, download or process the personal Google Drive files of our customers or of anyone else.

We do not access Gmail, Google Calendar, Google Contacts, Google Photos or any other Google service through these APIs.

Any Google user data obtained through Google APIs is used only to operate and maintain Happy Time's internal business automation. It is not sold, and it is not used for advertising or for any purpose unrelated to running our business. Our use of information received from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements.

5. Service providers we share information with

We share only the information reasonably necessary for each service, and only where that service actually applies to your order or your message. Not every order involves every provider.

  • Meta (Facebook and Messenger) — when you message our Page. Your messages and Messenger identifier are handled on Meta's platform.
  • Google (Sheets and Drive) — to store our order records and conversation logs as described above.
  • Cloudflare — website delivery, performance and security infrastructure.
  • Courier and delivery partners — your name, phone number and delivery address, so your parcel can reach you.
  • bKash and payment services — where a payment through such a service is actually used, the information that service needs to process or confirm it.

We may also disclose information where we are required to by law, or where it is necessary to establish, exercise or defend a legal claim.

6. How long we keep your information

  • Customer-support conversation logs: up to 12 months
  • Order records: up to 5 years

We may keep information for longer than these periods only where we need to for legal, accounting, security, fraud-prevention, dispute-resolution or regulatory reasons.

7. How we protect your information

We take reasonable steps to protect the information we hold, including limiting who can access our order and conversation records. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If something goes wrong, we will act to limit the impact and will inform you where we are required to.

8. Your choices and requests

You can contact us to ask about the information we hold about you, to ask us to correct it, or to ask us to delete it, where those requests apply.

We may ask you for enough information to find your record and to confirm the request is really from you. Some information may need to be kept for the legal, accounting, fraud-prevention, dispute-resolution or regulatory reasons described above. Full deletion instructions are on our Data Deletion page.

9. Children

Our products and this website are intended for general customers, and our orders are placed by adults. We do not knowingly collect personal information directly from children. If you believe a child has given us personal information, please contact us and we will look into it.

10. Changes to this policy

We may update this policy as our business or the services we use change. The date at the top of this page shows when it was last updated. Please check back from time to time.

11. Contact us

Happy Time, Chachra Checkpost, Jessore, Bangladesh 7400. Email happytime1784@gmail.com or WhatsApp +880 1340-749497.

See also our Terms of Service and Data Deletion pages.